General Terms and Conditions

 

 

• For all quotes and/or estimates the price given is only for the works as listed within the document.  Extra works/materials may incur extra fess, where this is the case they will be added to the final invoice.

• Where an estimate has been issued on a 'hourly rate' basis the estimate total may not include all materials, sub-contract labour, labour and other expenses that will be included in the final amount due. Invoices may be raised to cover the extra costs before the work is completed.  Prompt payment of these invoices is required to prevent work from stopping whilst waiting for payment to be made.

• Where work has been instructed to commence without a written estimate or quote then these terms and conditions will still apply.  Following completion of the work an enquiry form will be generated internally in order to produce the final invoice.

• Work will commence at an agreed date between both parties subject to weather and availability of materials.

• Work will be completed as quickly as possible subject to weather, availability of materials and other unforeseen events.

• Some works, such as painting, may require multiple visits to allow curing, etc.

• Where additional or subcontract labour is included in the estimate then BRAVO10BRAVO and/or BRAVOhm will take responsibility for the quality of the completed work.

• Where you (the client) have instructed a 3rd party to provide services/materials that effect, impact or are required for the completion of the works listed above then you take full responsibility for the work undertaken by the 3rd party and any additional costs that may be incurred by BRAVO10BRAVO and/or BRAVOhm as a result of the actions of the 3rd party.

• All goods remain the property of BRAVO10BRAVO and/or BRAVOhm until paid for in full.

• The balance of the invoice will be due on completion of the work with funds to be cleared within 7 days.

• Cheques are only accepted when presented, in person, on receipt of invoice and by prior arrangement.

• All major cards are accepted as payment.

• This quote is only valid for 14 days and may be subject to change to reflect material price increases. 

• You have a right to cancel as per The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - Please see the following page for details.

• By placing an order or agreeing a start date with BRAVO10BRAVO and/or BRAVOhm you are agreeing to these terms and conditions and the terms and conditions laid out on the following page.

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The basis of these T&C's are "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013".

1.01 The main characteristics of the goods and/or services to be supplied will be detailed via a written estimate or quote. These characteristics will be based on communications between you (the consumer) and a representative of BRAVO10BRAVO prior to the estimate/quote being supplied by BRAVO10BRAVO.  When you (the consumer) provide written or verbal acceptance of the written quote/estimate you are confirming that you have satisfied yourself that the work detailed in the submitted estimate/quote matches your expectations. You are also confirming that all prior contracts (verbal or written), made by either party, are rendered null and void from the date the estimate/quote is accepted by the consumer.  Where clarifications made by either party, post estimate/quote, then these will form part of the contract until a new or revised formal estimate/quote is provided by BRAVO10BRAVO.

1.02 BRAVO10BRAVO is the trading name of Bruce Justin Boulton.

1.03 The registered address of BRAVO10BRAVO is 1 Orchard Close, Sidford, East Devon, EX10 9RF.  The phone number is 0800 994 9292 and emails can be sent to info@bravo10bravo.co.uk.

1.04 The total price of the works to be completed will be shown within our estimate/quote however due to the volatility of prices additional material costs may be incurred, likewise where all reasonable care is taken to provide an as complete estimate/quote as possible further costs may be identified once work has started.  In both cases these additional costs will be identified at the earliest opportunity.

1.05 Where additional delivery charges or other costs will or have been incurred by BRAVO10BRAVO that could not have been reasonably calculated in advance then these additional charges may and will be payable by you (the consumer).

1.06 In the case of a contract of indeterminate duration the billing period will be at the end of each calendar week with payment to be made within 7 days of the invoice date.  The total amount of each billing period will be detailed in the estimate/quote prior to work commencing.

1.07  Payment is to be made within 7 days of the date on the invoice and can be made by bank transfer, card payment (in person at the conclusion of the works) or (by prior agreement) cheque.

1.08 Complaints can be made in writing to info@bravo10bravo.co.uk.  Complaints will be acknowledged as soon as reasonably practicable and prior to any investigations being commenced.  Whilst a resolution is being sought updates will be provided at intervals of no more than 5 weeks.  An active investigation does not affect your right to cancel the work but in doing so the investigation may also be cancelled.

1.09 You have a statutory right to a “cooling off” period. This period begins once the contract is agreed (this will be at the time you agree to work to commence) and ends at the end of 14 calendar days after that date. If you wish to cancel the contract within the cooling off period the you must do this in writing by either post or email. 

1.10. In the event of a cancellation and where goods or services have already been purchased by BRAVO10BRAVO then you agree to bear the costs of returning goods including any re-stocking fees imposed by the supplier.  

1.11  Where work has already commenced within the 14 day cancellation period you will liable to pay all reasonable costs incurred up to the day of cancellation as well as for costs incurred due to loss of earnings if it is not reasonably possible to find work to fill the time scheduled to complete the cancelled work.

1.12  In the case of materials or services that are bespoke and have been obtained prior to work commencing but within the 14 day cooling off period then there is no right to cancel (or the right to cancel may be lost) and the consumer will be liable to pay for said materials/services.  Where this is the case title of the goods and/or benefit of the services will be passed to you from BRAVO10BRAVO as soon as the materials/services and any other reasonable costs incurred by BRAVO10BRAVO have been paid in full.  Where you do not wish to receive goods that can’t be returned to the supplier you will be liable for all costs incurred including the disposal of the materials and agree to transfer ownership of the goods to BRAVO10BRAVO.

1.13  All goods and materials specified and/or supplied by BRAVO10BRAVO will be suitable for the works specified in the estimate/quote.  Where goods or materials are specified or supplied by the consumer they will be fitted/applied in accordance with the manufacture’s guidelines but liability for their appropriateness will lie with the consumer.

1.14  All workmanship is guaranteed for 12 months.  Defects in goods and materials specified and/or supplied by BRAVO10BRAVO will be rectified at no cost to the consumer within 12 months of the works being completed.  After 12 months then only the manufactures guarantee will apply and additional labour charges may apply.   Where goods or materials that have been specified or supplied by the consumer fail unless the defect is due to poor workmanship the consumer is responsible for seeking resolution from the manufacture under their own warranties.  This guarantee does not include accident damage, fair wear and tear or malicious damage.

1.15  The duration of the contract is for the completion of the works specified.  Where works are of a scheduled or repeating nature then 1 (one) month notice is required to cancel the contract and all outstanding amounts due are to be paid.

1.16  In order for BRAVO10BRAVO to complete the works the consumer may be required to fulfil certain obligations to facilitate the work to be competed to the satisfaction of the contract.  The minimum duration of these obligations will be from the start of the contract to completion of the works.

1.17  If a deposit is payable this will be detailed within the quote/estimate and is payable prior to work commencing.  Late payment of a deposit may delay the commencement of the scheduled work, where this impacts the ability to start the work (and alternative dates can not be agreed on) then BRAVO10BRAVO reserves the right to treat this as a cancellation of the contract by the consumer. Where this is deemed to be the case notice of this will be made in writing to the consumer.